Last updated: October 20, 2026
Heartway Corporation complies with applicable federal civil-rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability or sex.
Heartway Corporation:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign-language interpreters and written information in other formats (large print, accessible electronic formats, other formats);
- Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact the community providing care, or reach us through our contact page.
Filing a grievance
If you believe that Heartway Corporation has failed to provide these services or discriminated in another way, you may file a grievance with our Section 1557 Coordinator. You may also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at the Office for Civil Rights Complaint Portal (ocrportal.hhs.gov), or by mail or phone.
Language assistance
Free language-assistance services are available in any language. Call the community providing care, or reach us through our contact page. Relay users may dial 711. Taglines below cover the 15 languages most commonly spoken in Oklahoma by people with limited English proficiency.
- Español (Spanish) ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
- Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.
- 繁體中文 (Chinese) 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。
- 한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
- Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.
- العربية (Arabic) ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.
- မြန်မာ (Burmese) သတိပြုရန် - အကယ်၍ သင်သည် မြန်မာစကား ကို ပြောပါက၊ ဘာသာစကား အကူအညီ၊ အခမဲ့၊ သင့်အတွက် စီစဉ်ဆောင်ရွက်ပေးပါမည်။
- Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.
- ພາສາລາວ (Lao) ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ.
- Français (French) ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.
- اُردُو (Urdu) خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔
- Hmoob (Hmong) LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj.
- ภาษาไทย (Thai) เรียน: ถ้าคุณพูดภาษาไทย คุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี
- Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
- ᏣᎳᎩ (Cherokee) Hagsesda: iyuhno hyiwoniha [ᏣᎳᎩ] gohweli, gohweli, agiyvgi, utseli tsalasgi.
Section 1557 Coordinator
Grievances about discrimination, interpreter services or accessibility may be sent to our Section 1557 Coordinator:
Section 1557 Coordinator, Heartway Corporation
c/o Administrator, Memorial Heights, 1305 SE Adams St, Idabel, OK 74745
Phone: (580) 286-1065 · Relay: 711 · Online: contact page
You can file a grievance in person, by mail, by phone or through the contact page. If you need help filing a grievance, the Coordinator or your community’s administrator will help you. Grievances are acknowledged within 5 business days and answered in writing within 30 days.
How to file a civil-rights complaint
If you believe Heartway Corporation has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the administrator of your community in person, by mail or by phone — contact information for every community is on our contact page. If you need help filing a grievance, your community’s administrator is available to help you. Relay users may dial 711.
You can also file a civil-rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the OCR Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 · TDD: 1-800-537-7697
Complaint forms are available at hhs.gov/ocr/complaints. This notice reflects our commitment under Section 1557 of the Affordable Care Act and related civil-rights laws.